Toolstation Thanet - Ramsgate

tom

Rude staff and unhelpful service
Visited the store when it was quiet—only one other person inside. I asked to speak to someone for help rather than using the book because I only needed a drill bit. The response?
"Well, I’d have to go through the book if you don’t."
So, I went through the book myself, found the code for the drill bit, and told them. The reply?
"Not in stock, mate."
That was it. No effort to assist further, no alternative suggestions, nothing. Walked out feeling frustrated. Thanks for absolutely nothing.

aarron W.

Experience is always bad in there. Either an attitude from staff or incompetence of basic customer service

Emily P. S.

Tracey has been so rude to my staff that they have been avoiding going to Toolstation. I have made a complaint to a supervisor.

David L.

The female staff member today at Westwood, was the worse staff member, I have ever met.
Generally I find Toolstation excellent.
There was 4 people in the store, I was third inline.
The guy serving customer rang the bell to help.
The lady came out served customer 2, then promptly served customer 4.
Then walked off.
The other guy serving called her back, to be told I was standing in the wrong place !
Finally got served to note the tool I had ordered was wire strippers & not the snippers.
Again she walked off, I protested to the other guy, still serving that, the product was not the item I had ordered.
The lady came back again, to tell me I was standing at the wrong checkout !
I told her the product was not, what I had ordered, to be made to feel it was my fault.
Eventually she trooped off and come back with the correct item.
If this was my first sale, I would not going back again.
Fortunately I do a lot of sales at Westwood & Herne Bay, and generally staff are excellent.

Harry Q.

I’ve been going to this store for many years the staff are absolutely amazing , but the manager “Vicky” is patronising and abrupt and talks down to you like a little kid …. I walked in the store and I see her talking to another colleague saying to “Watch him “ meaning me

There was other people in the store and I brought it up straight away with all the other customers in the store as I see her point her eyes over at me

When questioned about this , she denied it and said it was another customer that come in and shortly left after

I know this is untrue , because another member of staff said it was directed at me.

Tracey , Peter , Callum , Cheryl & Mel are exceptional with there customer service and considering I’m a regular at Tool station I would much rather any of the staff mentioned above to be promoted to manager instead of Vicky

VEGA S.

I was told by work colleagues to try out Tool Station in Westwood Cross, rather then my other outlets which I always used. I couldn’t believe how much better this place was. They sell the same stuff as all the other stores at a competitive price which is good. By far though, which really stood out to me, is the customer service! I go there now for everything. I’ve have 4 different staff help me and everyone of them are willing to help above and beyond. I give this place 5 stars, I would give them 10 if I could. Hope this helps 👍

Andrew B.

Incredibly unhelpful, Normally excellent service but the lady could not be bothered to look something up. Said to use the book after finally finding it was the told out of stock. I asked if they had anything similar. 'dont know my tills just crashed' off to screwfix I go!

Simon S.

Every single time I order something to collect from this branch there's just one person on the tills serving and everyone else can be heard talking behind the scenes somewhere. I've spent more time here waiting for staff to appear than actually doing the job! Don't bother if you want something in a hurry.