Time Wholesale Services (UK) Ltd - Rainham

Liquid E.

Very nice service. Best wholesale in London . Friendly staff always ready to help .
The weekly offers are amazing .
Tobacco prices are perfect .

Chrishanthi A.

We been shopping at Times for a long period. This place is convenient and I am able to get most of the stuffs which I couldn't get in other places.
Times has got a very good varieties of Elfbar's and cigarettes all stuck up neatly and the Ali has been helpful while purchasing cig in case if I was not sure.
All the staffs here are very cheerful, friendly and helpful.
I would like to mention two people Shashi who as been always amazing tries to help me if needed moreover make sure everything is fine.
Serdar who has been nice and welcomes me with a warm smile and makes sure I got all my stuffs in trolly. There was a time where a house hold stuff was mistakenly scanned 11 times. Serdar quickly came to me and apologised saying 'darling sorry ' and sorted it to me or I would have paid extra money without knowing. his service was so good on that day which I can't forget.

We are happy and would like to shop at Times even in future.

A. Chrishanthi
Broadway

Usman A.

The sales rep advised me to come and visit the place and said I could use a day pass for my first visit.

The place is so unprofessional and unorganised. Staff are very rude and don't know where anything is, and the owner walks around in flip flops (which I’m sure is a safety hazard) and doesn’t engage with you unless you shop regularly. I did witness him shout and swear at his staff very aggressively.

Furthermore, the prices were OK on a few products, but most were daylight robbery. The sales rep said we beat most prices of what I normally buy, I went there to find out thay they cannot beat the prices.

I did try to a purchase a few items as I took time out of my day, I thought I would make use of my first & last trip. However, staff favoured regular customers and let people push in. I do understand if there a few items on the trolley; however people were pushing in with full trolleys. I ended up leaving as the queues were not moving and everything was all over the place- products weren’t scanning properly, their tills kept crashing and obviously, regulars were getting special treatment!

Before coming in, I did browse the website and it did look like it had a variety of stock, which I was quite impressed with, but when I went in, there was barely any stock on the shelves. To note, the sales rep talked about how great the site and online ordering was. However, the search bar does not even work, and tabs navigate to the wrong pages. Only can I imagine where they would navigate my deliveries too.

The only good thing about this place is the car park you have two exits to leave from so you can get out quicker!

AVOID AT ALL COST THIS PLACE, IT IS A SCAM! Please send more of your reps in my area so they can rip off my competitors. That would be great!

Shahin Z.

i always prefer shopping here as there customer service is spot on. you will hardly spend 20 minutes here and you are done while other cash and carries takes 1 hour to 3 hour. I like the idea of click & collect and delivery service it has saved me time and made my life so easy.
management is always helpful.
recommend to every retailer.

Yusuf G.

Please fix your website!! My uncle is an elderly man who can no longer regularly make trips to cash and carry anymore. Up until recently he was absolutely fine ordering online. However he is now constantly calling me up asking me for help as the “new” website keeps crashing and becoming unresponsive. The old site was so much easier to navigate and faster to use. As the old saying goes “if it isn’t broke don’t fix it” so no idea what is going on in the company owners minds. My uncle has called previously and asked to place order over the phone, but the gentleman over the phone said, ‘This is not our process’ and was very abrupt about it and then hung up. My uncle has been loyal for many years now, however he has recently started shopping with east n west for the time being as a result of this.

Nathaniel C.

Visited in August 2020. Prices advertised are different to that charged on a number of products, some by up to nearly 30% difference which isn't a minor change. Raised this with the customer service team and took 5 emails to even get a response. Reason gave was that prices change constantly which is true, but there was a 45minute window between checking advertised price and purchase (on a number of products) and when I made them aware they are still advertising at those prices, their response was that prices had changed back again - complete laughable. Sounds like lip service to me! Won't be returning.

UPDATE ON RESPONSE

Lying again! "we have no record of your emails" - the complaint was logged by email and not in store! Also you're quoting things from the email(s) so clearly found them.

To set the record straight advertised price is £10.49 – Sold at: £13.49 which is a 29% difference! (maths doesn't lie, so please do try and prove me wrong). The false pricing issue was with at least 3 product lines and £3 / 29% price difference is massive when you're buying quantities for resale!

Your response, mistruths and way you have dealt with the whole situation just says it all really!

Sushil P.

I've been shopping here for over 6 months and it's been excellent - very well stocked warehouse, competitively priced, fast & efficient check out, and a brilliant service. It's always great coming here.

Ksm W.

I open a new shop ( convenience first express isn't ltd) week, bought nearly 75% stock from times. No need to waste your time....
Very good management and staff.
Recommended..