Thames Water - Swindon

Thames Water: Overview, Location, and Recommended Information

Thames Water is a prominent UK water utility company known for its services across the Thames Valley and London. Located at Address: Walnut Court, Swindon SN2 8BN, the company provides essential water supply and sanitation services to millions of people. Consumers can reach out to the company via Phone: 08003169800 or visit their official website at thameswater.co.uk.

Specialties and Services

• Water utility company: Thames Water specializes in providing a reliable water supply and efficient waste management services to its vast customer base.

Accessibility and Payment Options

• Wheelchair-accessible car park: The company ensures that its facilities are accessible to all, including those with physical disabilities.
• Wheelchair-accessible entrance: Entrances to their offices and facilities are designed to accommodate wheelchairs, promoting equal access.
• Credit cards, Debit cards, NFC mobile payments: Thames Water accepts a variety of payment methods for convenience, including credit and debit cards, as well as NFC mobile payments.

Customer Reviews

Thames Water has garnered 47 reviews on Google My Business, reflecting the diverse experiences of its customers. The average opinion stands at 1.9/5, which may indicate areas where the company could improve its services and customer satisfaction. However, it's also important to note that customer experiences can vary widely, and individual cases may differ significantly from these averages.

For instance, there have been instances where the company was praised for its swift response to water main failures during cold weather, such as the one reported on Verdant Lane in Lewisham. The repairs were underway, demonstrating the company's commitment to addressing critical issues in a timely manner.

Recommendation

For anyone seeking information about reliable water utility services, Thames Water offers a comprehensive range of solutions. Despite the mixed reviews, it's evident that the company is striving to improve its services. We recommend exploring their website, thameswater.co.uk, to learn more about their services, payment options, and other relevant information. Should you have specific inquiries or need to report any issues, don't hesitate to reach out to their customer service team at 08003169800 for prompt assistance.

👍 Reviews of Thames Water

Rachel S.

1/5

Terrible customer service. Called them for problems with our toilet. Getting through to MI6 would have been easier. They sent the rudest ‘engineer’ who was incredibly rude to us and unhelpful. Had a strop that we didn’t know which drain it was. Sorry, isn’t that your job? Pic for reference. Learn some customer skills mate.

Joseph B.

5/5

Verdant Lane in Lewisham has had several water main failures due to the cold Weather. Thames Water Company was quick to respond. The repairs are underway.

Jess P.

1/5

Charging people on estimates when being provided with correct up to date meter readings! Tell you that if you get up a direct debit they set the amount on usage they are predicting you to use in 10 months time and won’t reduce it down as they want you to accumulate a credit on the account rather then just paying for what you use each month! They then want you to spend 40 mins going through income expenditures to even think about maybe reducing the cost told the direct debit! Absolute joke of a company never had such bad service in my life!

Tim S.

1/5

Called Thames Water - where is our meter, its not been read for years?, Their predictable reply "we dont know, we'll send a man out to find it" Contractor visited. He found it - its knackered, covered in 1 foot of water and mud, wasn't working. So we get back to Thames - how can you legally invoice us, based on consumption if you haven't been measuring our consumption...? Absolut joke of a company. I am very disappointed I have to give you one star. You aren't worth 1 star.

William G.

1/5

Shambles. Cant get thru to anyone in live chat or on phone. Some days u just want to go all Michael Douglas in Falling Down on ppl, stuff would get sorted quicker if there were actual consequences!

Ben F.

1/5

Diverted funds for projects to pay for bonuses. According to Guardian today

Jon W.

3/5

Had a problem with blocked sewerage drain spent an hour on hold with no answer and ended getting someone else out. They found the issue to be with the communal drain so had to get Thames water out anyway. Back on hold again. No rain going on, no freezing weather so no apparent reason why it takes over an hour to get through in an emergency. They answered after 1.5 hours. From that point on it's been exceptional. Very polite and informative operator, fast response and fix. Such a shame that the initial hold time cost me a lot of money and mared the experience

josephine H.

1/5

Phoned on Thursday morning about blocked drain. Friday morning 5am got a message saying they would be out within 72hours. Yesterday phoned again at 2.20pm. Told an engineer would phone me within 2 hours. It is now Tuesday morning and still no contact from Thames Water. What am I paying my water rates for!!! Absolutely terrible service. 🤬🤬