Steps Together Rehab - Rainford Hall, Merseyside - Saint Helens

Anne J.

My brother stayed here and calls it “an amazing place, doing incredible work to change lives”

As an extremely worried sister, the staff couldn’t have been more kind, patient, supportive and professional, noting was too much trouble and they went above and beyond to help.

This place is definitely very special and could just well be the lifeline you’re looking for.

The rooms are immaculate and the running of the centre is faultless.
A huge thank you to Rainford Hall x

Divya G.

I have just completed a 28 day stay at Rainford Hall and I cannot recommend it enough to anyone who’s looking for support in getting clean/sober. The booking process was quick and informative, and the rooms / facilities were brilliant.
The only issue I would say there is, is the Ash Suite being the same price as all other normal Classic Standard Rooms, as the Ash Suite is a small room with a single bed. I was lucky to not be put into this room (mine was amazing!) it’s just a bit odd that through pure luck you can end up with a single bed rather than a double. I do think the pricing for that room should be lower than the standard classic.
The staff were absolutely amazing, special mention for Beth (kitchen staff) - for always making the extra effort to ensure that my dietary requirements were met.
All of the support staff and therapy team members were brilliant - and I just all around had a great time at Rainford.
The therapy groups were varied, and I really enjoyed the yoga and eft sessions led by Nikki!
I do think that staff could enhance the group therapy experiences by being more firm with clients who cross share / interrupt, but appreciate that this is difficult to do. And maybe the option of more recreational activities to do on the weekends, as Saturday and Sunday evenings are quite empty.

Thanks so much to the team at RH. ❤️

Lauren S.

Rainford has been one of the most amazing experiences of my entire life! All of the staff were so amazing, friendly and helpful with everything along the way. No job was too much for them and they were happy to help and provide as much as they can for everyone in the manor.

Special mention to SJ, Chris, Ste, Jane and Jasmine. Jasmine and Lyndsey were the first I met when I got here and they were so welcoming and inviting to me, as were the clients inside the house! I have enjoyed meeting everyone in Rainford and I think they have one of the strongest and iconic teams I’ve ever came across. Everyone enjoys their job and has fun together as well as supporting guests at any time they need it.

Thank you so much Rainford for an absolute unforgettable journey, you will all be missed greatly and I thank you for taking the time to help me fulfil my life. Big love, Lola x

Oliver

I cannot praise Rainford Hall enough for everything they have done from me. When I arrived at RH I was extremely nervous and felt very unsure of myself, the staff immediately made me feel welcome and as comfortable as I could be. During my time there every single member of staff from the nurses, housekeepers, therapists, kitchen staff, spa workers etc were genuinely outstanding. I have never been made to feel more cared for in all my life. Rainford Hall has given me the fresh start I wanted and so desperately needed. I cannot thank the staff enough for all they have done for me, plus the food was excellent every day from breakfast to dinner and the surroundings are simply incredible. A special mention to Lyndsey, Ritchie, Anne-Marie, Gill, Steve, Tony, Chris, Tanisha and Kelly for all their love, kindness and support. I hope I do not need to go back again, however, if I did, I would look forward to seeing these wonderful people, grounds, staff and food again. Thank you!

Abby P.

Experience here was amazing, staff are very friendly and food is great. Kelly the therapist was especially helpful and helped me so much on my journey. Another staff member I’ll never forget is Richie. He will go out of his way to ensure you have the best possible care. He is such an inspiration to myself and many others whom I was staying with.
Only downside is the jacuzzi has not worked since I’ve been here, nor has it properly worked for longer than a few days which is unfortunate.
Besides this I had a great time here at Rainford, it is such a beautiful building, housekeeping were wonderful and I would definitely recommend.

Gary P.

So nervous and scared when I arrived , was met by friendly staff and it immediately relaxed me , after a day I was introduced to my room after the detox room and it was home from home 😀 , loved it. Meals were 5 star and plenty variety. The staff everyone from the physiological team to the clinical team , chefs and cleaners … all so so friendly. This place literally saved my life and would recommend to anyone struggling with addiction. The days were well planned and layed out , nighttime’s after tea was relaxing , pool and tv room , library and sitting lounge where everyone got on so well I met some lovely people . The grounds and building are fantastic so relaxing , I had time to get better and think about my life. Thank you again all at Rainford Hall you are all so brilliant. Take care and I miss you all 👍😀

Seonaid M.

Thank you so much Rainford hall. I completed a 28day program here last year and I’m glad to say today I am one year sober and free. Life had changed so much for the better. This would not of happened with out the excellent help and support from the Rainford hall team and I will be forever greatful x

Gunnlaugur G. G.

The staff at Rainford Hall have gone the extra mile to ensure that I was comfortable and well looked-after during the beginning of my recovery journey. Two members of staff who have left a particularly positive mark in my head are Lindsey and Ainsley, who have consistently gone above and beyond in terms of their care and support for me during my stay. The facilities are top notch, every need I had was met and I found my therapy sessions with Emma extremely beneficial for both my recovery and other aspects of my mental health. I would recommend Rainford Hall to those looking to start their recovery for these reasons.