S2 Computers - IT Support Norwich - Norwich

Lewis H.

Called S2 in a bit of a flap as soon as their office opened at 8:30am as somebody had sent a sensitive email to the wrong person. Got through to Nathan McGeary who was able to resolve the issue without any delay and helped avoid an awkward situation . Much appreciated!

Akechi J.

Message well received, passport/all login details working well. Thank you

Graham B.

First of all, I should say that I work for S2 Computers, I’m the Senior Engineer (now Service Manager). So let me give the inside perspective.

S2 is a great place to work, we have a great team, we’re all technical, problem solvers and up for a challenge.

The company ethos and mission is to help our customers use their technology to make their lives easier and their businesses more efficient. We are encouraged to go the extra mile and spend more time talking to a customer if there’s a way to help them beyond what they asked for, (they pay a fixed fee so this doesn’t cost them any extra). This is such a difference from previous places I’ve worked where the expectation was to end the call as soon as possible or where the customer is charged by the minute, how can you really help people when you’re being rushed It's really satisfying to finish the day knowing that you’ve helped people and made their day better.

We are given (and encouraged to use) plenty of training opportunities because IT doesn’t stand still and we have to learn the new technologies and for a techie like me that’s exactly what I want to do. Even better when I can use that new skill or knowledge to help a customer.

I especially love the fact that I’ve got to know almost all the S2 customers and that I’m not just a faceless voice at the end of the phone. That when a customer come to me, I can own that issue or query from start to finish. Again very satisfying to see to through to completion.

In my non working time I do community and charity work and previous employers have resented this. Not the case with S2 where the directors have embraced this and allowed me the flexibility to engage with this when practical.

I strongly believe in the connection between happy employees leading to happy customers and that’s what I see at S2 Computers.

Carol

I have just had some excellent advice and help from S2 this morning. Thank you!

Daniel L.

All round awesome, never fails to fix the problem and pro-active device / system monitor 🙂

Sue B.

I've been supported by S2 Computers for some years now. They are always amazingly responsive and incredibly knowledgeable. Most recently, they helped me with a project to set up my new laptop. James assisted me with this - he was excellent. Very personable, very patient, clearly an expert in what he was doing and able to convey techie info in a friendly, accessible and non-patronising way. I can recommend S2 highly enough.

James W.

Andy and the S2 team have provided me and my business with excellent support in respect of my IT requirements for many years. This support and guidance has been even more necessary over recent weeks. I am grateful to them, for their expertise and patience, and would highly recommend their services.

Lee H.

S2 have recently began working for us and Andy's advice prior to being engaged was informative, relevant and represented good value for money. The project was then handed over to James Mason and the level of service provided by James was impeccable. James is extremely knowledgeable and nothing was too much trouble. James was always available and we would thoroughly recommend the services S2 provides.