Post Office Harpenden - Harpenden

Nikki Sewpersad

I visited the Harpenden Post Office on a Saturday morning and I was amazed by the service. The staff was incredibly efficient. I waited for less than a minute in the queue and my package was ready in under two minutes. This Post Office has mastered customer service, balancing efficiency and warmth.

Deborah Richardson

Horrendous! Avoid at all costs. Lots of counters but rarely is more than one open. A female member is miserable and speaks very sharply to customers.
How the Post Office think the level of service on offer here is acceptable is beyond me.
I recommend everyone go to the Post Office in Southdown where 2 counters are usually open and the staff are friendly,
I am writing this while standing in the queue in The Post office in Smiths and at the moment despite there being 15 people in the queue no counters are open and there is not a member of staff in sight. Total nightmare!

Lizzy Ruffles

Never enough staff, no WiFi which is a huge pain as the post office is right at the back of the shop so downloading things like QR codes a pain. Far better to drive to the Co-op in Southdown where the staff are much more knowledgeable and helpful.

Greg Bullock

The self service machines are rubbish even when they do work. More often they are out of action anyway.

There's not enough staff and those who are present just don't care about the queue length. I waited 20 minutes whilst this ignorant female member of staff chatted and joked with an equally oblivious customer.

Avoid this place if you can.

Paul McGillivray

Surely one of the worst Post Offices - anywhere. Long waits and staff with a seemingly limited understanding of what they’re doing. Plenty of positions, but usually only one open. Machines often switched off, and even the post boxes are sometimes blocked off. I’ll stick to Southdown in future.

Barbara van Wezel

The post office has changed so much recently - there are no longer massive queues and the staff is very kind and goes above and beyond for their customers. I tried to have old stamps swapped out (not something that the post office usually deals with) and a staff member printed out the form for me, and another hand-wrote the address on my envelope for me. They could have easily just said to contact the royal mail, or check the royal mail website, but instead they did everything they could to help me out. Super customer service!

James V

Small number of staff trying really hard but nothing works... The machines don't work, they can't take amazon returns, often huge queues. There is always multiple things not working. This is a blight on the high street.

Paul Wheeler

Do not use for money exchange.. offers 1.13 euro to the pound and got 1.07 when I looked at the receipt when I got home.. to see your local post office is now ripping you off shows how bad things have got these days.. so sad