Phoenix Computer Systems - Trowbridge

martha E.

Had to get my laptop repaired by them twice in the last 2 months and they’ve always been a great help. Quick service and good communication via phone calls. Would definitely go back to them for any other repairs, 100% recommend

Rod B.

I've used phoenix several times over the years and they have always been knowledgeable, helpful and efficient. In fact the PC on which I am typing this was resurrected and enhanced by them after it had "crashed and burned" (metaphorically speaking!) I expect the move from the old Castle place Market to a shop near the centre of town represents a step up in their services and their capacity to help. Always worth a call if you have any kind of PC trouble.

Brian I.

Sean and his team always deliver fantastic customer service but more importantly, they deliver excellent results and solutions. They rebuilt my Tower PC which now performs at high spec on all levels especially the graphics & processor performance. Pheonix Computers is a brilliant bespoke local business.

Stuart O.

Took my lads PC in for a new cooling fan, Liam had changed and up and running again in less than 20 minutes and very reasonably priced too, would definitely recommend and be going back if I ever need anything else sorting

Jamie C.

Last Monday I took my laptop in for a charging port repair, Liam in the shop dealt with me, he was very polite and professional and said he would have it back to me within a day at the latest.

He regularly kept in touch with me and let me know once he had diagnosed the issue and how much the repair was going to cost, should I wish to go ahead, and by the following day it was fully fixed and ready to collect.

Great service from Liam, would highly recommend Phoenix to anyone.

Laura G.

Awful customer service. I took my laptop here after it fell off something and the screen smashed. They replaced the screen but very badly. The screen was coming away from the lid of the laptop with various consequences. I returned it and they replaced it, apparently, with yet another screen.
This was even worse. Long story, but both myself and my partner went in to Pheonix computers to ask for a resolution, and after the second replacement he refused to help. I could show him how the screen was not attached, but he said there was no issue with it and would not replace again or give me a refund for the bad work he had done. When he attempted to show my partner how the screen was attached, he was yanking at it until his colleague came over and reminded him it had screws that needed removing first (this was after the guy told my partner he had replaced thousands of these screens).
When I went in myself, he became aggressive and rude, very dismissive and his colleague was laughing at me. This was pretty intimidating as a woman on my own. After this, I knew he was not going to help.
I consulted another computer repair person, who said my laptop is very unusual and the screen should not be replaced, but the whole lid. Long story again, but the upshot was that the man at Phoenix had broken my laptop.
I emailed him twice asking for a resolution - no response. So, I went to my credit card company and they investigated and refunded me. They will now claim the money back from him. Thank goodness I used a credit card!
i have now had the laptop fixed by Currys, who people confirmed that the new screen had been broken when it was fitted.
These things happen, but it's the response from a professional that matters.
Do not use this man. He is unprofessional, rude, unhelpful and not as skilled as he thinks. Look at other reviews in different places - it's not a new thing with this guy. He is known for it.
I have no doubt he will now reply with some rant about me breaking it myself, which is what he accused me of. He has an answer for everything - don't believe it. I am just an ordinary woman from Trowbridge, and this has been an absolute pain. It's taken months to sort out, with a laptop that I couldn't use properly and a whole lot of wasted time. Nothing but a stress to me!
Such a shame some people cannot admit when they have made a mistake and rectify it properly with respect and professionalism!
Note, I gave one star because there's no option for zero.

Shauna L.

A Stellar Experience: Phoenix Computer Systems' Unrivalled Expertise and Warmth

When my beloved MacBook encountered a sudden glitch, I was filled with trepidation, unsure of where to turn for a reliable solution. It was during this time of uncertainty that I stumbled upon Phoenix Computer Systems, a gem of a company based in Trowbridge, Wiltshire. From the moment I contacted them, their friendly and happy demeanour put me at ease, and their exceptional knowledge and fast turnaround time left me utterly impressed. Today, I can confidently say that Phoenix Computer Systems is not just a computer repair service; they are a beacon of excellence and customer care.

Upon entering their cozy and inviting store, I was greeted with genuine warmth. The team at Phoenix Computer Systems was quick to flash welcoming smiles, instantly making me feel like part of their extended family. Their friendly approach, something I had rarely encountered in other tech service providers, instantly erased any anxieties I had about entrusting my MacBook to their care.

Knowledge is undoubtedly a key component of any successful computer repair service, and Phoenix Computer Systems boasts an impressive team of experts. They assessed my MacBook's issue with precision, explaining the problem to me in a clear and jargon-free manner. Their in-depth knowledge was evident, leaving me with the confidence that my device was in highly capable hands.

What truly sets Phoenix Computer Systems apart is their commitment to providing swift solutions without compromising on quality. I was astounded by their fast turnaround time; it seemed like they had waved a magic wand over my MacBook, restoring it to its former glory in no time. This level of efficiency, combined with their expertise, ensured that I experienced minimal disruption to my work and daily life.

One of the most delightful surprises was discovering that Phoenix Computer Systems offered exceptional value for money. Having dealt with computer repair services that overcharged and underdelivered in the past, I was overjoyed to find a company that provided top-tier service at a reasonable price. The transparent pricing and cost-effective solutions were a breath of fresh air, earning them my unwavering trust.

Throughout the repair process, Phoenix Computer Systems exhibited a remarkable generosity with their time. They patiently addressed all my questions and concerns, going above and beyond to ensure that I fully understood the repairs being conducted. Their willingness to provide detailed explanations showed that they valued me as a customer and were invested in empowering me with knowledge.

Their expertise wasn't limited to just repairing hardware; they offered invaluable advice on optimizing my MacBook's performance and safeguarding it from future issues. This extra touch of guidance was a testament to their dedication to customer satisfaction and demonstrated their genuine interest in helping customers get the most out of their devices.

What truly impressed me about Phoenix Computer Systems was their specialization in MacBook repair. I had struggled to find a service that truly understood the intricacies of Apple devices, but this was not the case with Phoenix. Their expertise in MacBook repair was evident, and it was clear that they were well-versed in handling the unique challenges that come with these devices.

In conclusion, I wholeheartedly recommend Phoenix Computer Systems to anyone seeking top-notch computer repair services in Trowbridge, Wiltshire. Their friendly and happy approach, coupled with their exceptional knowledge, fast turnaround time, and value for money, sets them head and shoulders above the rest. They are a team of professionals who genuinely care about their customers' satisfaction and are generous with their time and expertise.

Thank you, Phoenix Computer Systems, for turning what could have been a stressful situation into a smooth and pleasant experience. Your dedication to excellence has earned you a loyal customer in me.

Joseph S.

I recently visited PCS and spoke to Shaun, the owner. I went in with possibly the world's slowest laptop and, on Shaun's recommendation, upgraded the RAM and reinstalled the OS.

Shaun has been in the industry for years and his experience really shines through - a genuine fountain of knowledge that he's happy to share.

Couldn't be happier with the service and the result. Highly recommend for any laptop, Mac, or mobile phone issues you may have.