New Balance Flimby Factory - Maryport

Address: St Helens Ln, Flimby, Maryport CA15 8RX, United Kingdom.
Phone: 1900878062.
Website: newbalance.co.uk.
Specialties: Shoe store, Manufacturer, Outlet store.
Other points of interest: Delivery, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 97 reviews on Google My Business.
Average opinion: 4.4/5.

Location of New Balance Flimby Factory

1900878062

New Balance Flimby Factory is a well-known shoe store located in Flimby, Maryport, UK. The factory's address is St Helens Ln, Flimby, Maryport CA15 8RX, United Kingdom. If you need to contact them, you can use the phone number 1900878062. You can also visit their website at newbalance.co.uk for more information.

This shoe store specializes in manufacturing and selling footwear. They have an outlet store in Flimby, where you can find a variety of shoes for different activities, such as running, training, and lifestyle. The factory is known for producing high-quality shoes that are both comfortable and durable.

One of the advantages of visiting the New Balance Flimby Factory is that they offer delivery services, including same-day delivery. This means that you can order your shoes online or over the phone and have them delivered to your doorstep on the same day. Additionally, the factory has a wheelchair-accessible car park and entrance, making it easy for everyone to visit and shop.

The store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments. This makes it convenient for customers to pay for their purchases using their preferred payment method.

According to Google My Business, the New Balance Flimby Factory has received 97 reviews with an average rating of 4.4/5. This is a testament to the company's commitment to providing high-quality shoes and excellent customer service.

Reviews of New Balance Flimby Factory

Mark

2/5

Wasn’t worth a trip. For a factory outlet this is poor. Smaller than you think, hardly any choice and prices barely below retail. I give two stars as the staff were spot on. Other than that, don’t waste your time you’ll get better choice and bargains at the high street / online.

Mohammed Sarfraz

5/5

Great customer service on a Sunday! And well priced stock. Thank you

Carl Dalton

5/5

Staff were very friendly and attentive. Coming over after a while to see if we were ok. Not pushy, rude or aggressive sales. Wish every retail shop was like this. Woman behind the till even giving advice on how to wash mud off etc.

Keith Snowdon

1/5

Friendly staff. Looking for trainers very dissapointed to see the shop full of Chinese and Indonesian shoes. Very poor selection of UK or USA made shoes. Chinese and Indonesian stuff far inferior to UK or USA made.

Peter Morgan

3/5

Ok if your looking for slightly cheaper/end of line New Balance gear. Reasonable selection but may not have size your looking for. Not much help from staff.

Rachel Little

5/5

Love this shop. I never leave without something. Staff are amazing and very helpful. Prices for trainers are excellent and I always leave with more than one pair.

Frances

1/5

Poor products. Dire Customer Service
£160 Fresh Foam Hierro v6 GTX. After a little over a weeks wear (including one run) they ended up with holes on the sides and a collapsed toe box.  Flat refusal from NB to offer anything more than 50% refund whilst wishing me a lovey day. Even after pointing out that my UK statutory rights entitle me to a repair, replacement or refund!
Guess they’ll have a lovely day with my £80 🙁
They cherrypick a few bad reviews to post (I know I’ve tried unsuccessfully 3 times) which they dispute and enter you into a raffle to win another pair of their poor quality trainers.
Their 4.7 scores are contrary to their 1.5 scores on other platforms. I so wish I’d checked them out first.
Don’t bother clicking ‘BAD’ in their feedback follow up request either it doesn’t work.
If you must have NB trainers, my advice is order them through a reputable company and not direct. Better yet buy Brooke’s or Hoka.  I’m reporting NB to trading standards and urge others to do the same. It’s just an online form. Hopefully they’ll be more equipped to take on this ‘Fiercely Independent’ Bully!
Order NK04290897
Date of experience: 04 January 2023

Update:
Generic reply from NB UK not addressing any of my concerns (or posting my review) received after airing my reviews where they will be seen:

Official Response by the New Balance UK EN team
Hello Frances, We are sorry to hear that you are not happy with your purchase. We are dedicated to providing the best products possible and value each customer’s experience. Thank you for sharing your feedback with us. We will use this feedback to improve our products. If you are unsure of which product to choose, please get in touch with our Customer Service team. You can find the chat button on the page for a direct conversation. Our other contact information can be found by clicking on this link. Massimo
So basically, sorry our product’s in holes after little more than a week but here’s half your money and the link to buy another pair. Why didn’t I think of that? ?

Amskerdan

5/5

What a great find. Staff were really friendly and the service was spot on. But the prices..... Amazing! So much cheaper than the shops. Good choice well worth a visit.