Mats Garage - Goole

Mats Garage: A Trusted Automotive Service Provider

Mats Garage, strategically located at Mariners St, Goole DN14 5BS, United Kingdom, is a highly regarded auto repair shop and car inspection station dedicated to providing comprehensive automotive services to the local community and beyond. With a dedicated team of experienced mechanics, Mats Garage has established a reputation for reliability, integrity, and a commitment to customer satisfaction. The business operates with a clear focus on delivering high-quality service in a professional and approachable environment.

Location and Accessibility

The garage’s address, Mariners St, Goole DN14 5BS, places it in a convenient location within Goole, making it easily accessible for clients. Furthermore, Mats Garage demonstrates a strong commitment to inclusivity by offering a wheelchair-accessible car park and a wheelchair-accessible entrance. This ensures that individuals with mobility challenges can readily access the facility and its services. The ease of access significantly contributes to the positive customer experience.

Services Offered

Mats Garage specializes in a broad range of automotive services, ensuring that they can address various client needs. Their core offerings include:

• Vehicle Inspections (MOTs): They provide thorough and compliant MOT testing, guaranteeing vehicles meet all necessary safety standards.
• General Repairs: From routine maintenance to complex repairs, their skilled mechanics handle a wide spectrum of vehicle issues.
• Diagnostic Services: Utilizing advanced diagnostic equipment, they accurately identify and resolve vehicle malfunctions.
• Servicing: They offer comprehensive servicing packages tailored to different vehicle makes and models.
• Brakes, Clutches and Exhausts: Expert work on these vital components ensuring vehicle safety and performance.

Convenience and Payment Options

Recognizing the demands of modern life, Mats Garage has implemented several convenient features to enhance the customer experience. Appointments are recommended to ensure efficient service, and clients are encouraged to book in advance. A variety of payment methods are accepted, including credit cards, debit cards, and NFC mobile payments, offering flexibility and ease of transaction. The garage’s commitment to modern payment technologies reflects its dedication to meeting contemporary customer preferences.

Positive Customer Feedback

Mats Garage boasts a strong record of positive customer feedback, evidenced by its impressive 4.7/5 rating on Google My Business, based on 109 reviews. These reviews consistently highlight the garage’s professionalism, helpfulness, and commitment to clear communication. Customers frequently commend the mechanics’ expertise and patience in explaining technical details. Many appreciate the garage’s smooth and straightforward processes, creating a relaxed and confident experience. The emphasis on clear explanations and attentive service is a recurring theme in the customer testimonials. The overall sentiment indicates a deep level of trust and satisfaction among its clientele. This positive feedback underscores the dedication to building lasting customer relationships.

Additional Amenities

To further enhance the customer experience, Mats Garage provides amenities such as a toilet facility. This demonstrates a commitment to providing a comfortable and convenient environment for all visitors. The garage's focus on detail extends to ensuring a welcoming and practical space for clients during their visit.

Overall, Mats Garage stands as a reputable and reliable automotive service provider, distinguished by its accessibility, comprehensive services, and commitment to customer satisfaction. It’s a business where expertise meets a genuine desire to assist clients with their vehicle needs.

👍 Reviews of Mats Garage

Paula R.

5/5

I’ve been using Mat’s Garage for MOTs and services for many years, and today I bought my car from them. Mat was completely professional, extremely helpful, and took the time to answer all my questions. Everything was explained clearly and patiently, which really helped ease my nerves. The whole process was smooth, straightforward, and handled with great care. I would 100% recommend this garage!

Ruth W.

5/5

I had my car serviced and MOT'd today. It was a great experience from start to finish, which is not always the case for a lone female car owner. They booked me in quickly, listened to an issue the car was having (and resolved it as part of the service) and when I was five minutes late for the pick up had waited for me. The instructions were clear on pick up time and I knew if I hadn't made it the car would have been safely locked up until morning. The price was extremely competitive and I would feel happy recommending to others.

Anthony S.

5/5

A really great experience buying our latest car.

The car was really well presented and exactly as the web description and the pictures were bang on for the vehicle.

The team were really friendly and the car taken prior to picking up the car was great with a full service and MOT.

Very happy with both the service and the car and highly recommend MATS to anyone.

Jon-Mark B.

5/5

Excellent service, helping out with some urgent repairs. Both my vehicles now use them. A*

Mick M.

1/5

Dropped my car for oil change and oil filter, specifically mentioned don't want any other work to be done on car. Few hours later went to collect extra charged for spark plugs, told was needed to be replaced due to mileage.
Without even calling to inform me is recommended, ask if I want or if I have the money.
Also putting down on invoice screenwash when said ive topped up myself before dropping the car their reply "we just tick it as a routine "
From my experience with this garage don't recommend using their services for lack of communication n transparency

lvs L.

5/5

Huge apologies for not trusting you regarding part replacement. Thanks for great job done and wish you the best. Thanks for professional attitude and conversation. 5 STARS

Nathan D.

5/5

Great friendly service
If need a nice genuine car garage, then look no further than Mat's Garage, bought our car, really easy and friendly service, plus a good deal on pert exchange 😀
Highly recommended 👌

Dee S.

2/5

Could have been better if I'm totally honest. Bought a car a couple years ago, and engine management light came on on the drive home. Was assured it was due to a sensor they'd ordered, but hasn't came in. Was told as soon as it comes in, they will fit it free of charge. This has never materialised. Also had to take the car back more than once for a squeaking suspension arm part, which was apparently fixed (on the last day of warranty, cos it apparently couldn't be heard on 1st visit to sort it) After they said they'd fixed it on the second journey back over to them, I had to pay to get it done elsewhere as it was still squeaking, and an expensive fix, so I doubt it was actually done. I know I'd be charged full price to get it done properly, and be sat all day in goole for the privilege, so made no sense going back. To this day, no word of this 'back ordered sensor'. Don't walk in blind if looking to buy is all I'm saying. Having to drive back n forth to them when you don't live locally is costly and very time consuming