HM Passport Office, Durham [Appointments only] - Durham

HM Passport Office in Durham is a specialized passport office located at Freeman's Pl, Durham DH1 1SL, United Kingdom. The office is reachable by phone at 3002220000 and offers passport-related services.

This passport office is known for its accessibility, equipped with a wheelchair-accessible car park and entrance. It is a convenient location for individuals with mobility challenges. The office is open by appointment only, so it is important to schedule a visit in advance.

According to Google My Business, HM Passport Office in Durham has received 574 reviews with an average rating of 3.2/5. While some reviewers have praised the efficiency and professionalism of the staff, others have noted long wait times and difficulties with the appointment system. It is recommended to plan ahead and allow for extra time when visiting the office.

In addition to passport services, the office may also offer information on visas and other travel-related documents. It is important to check the official government website for the most up-to-date information on services offered.

When visiting the HM Passport Office in Durham, it is recommended to bring all necessary documents, including proof of identity and citizenship. It may also be helpful to bring a form of payment, such as a credit card or debit card, as fees may be required for certain services.

Overall, HM Passport Office in Durham is a convenient and accessible location for passport services. While some reviewers have noted challenges with the appointment system and wait times, many have praised the professionalism and efficiency of the staff. It is recommended to plan ahead and bring all necessary documents when visiting the office.

If you are in need of passport services, consider visiting the HM Passport Office in Durham. You can schedule an appointment and find more information on the official government website at gov.uk.

Reviews of HM Passport Office, Durham [Appointments only]

Samuel Barber

5/5

The Durham Passport Office is the kind of place you only visit when you need to, but they make the experience as smooth as possible. The staff were efficient and professional, helping to get everything sorted quickly. While it's not somewhere you'd choose to spend your day, the location is a bonus – there's plenty to do around Durham while you wait. From charming cafes to historic sights, you can easily pass the time exploring the nearby area. It’s as good an experience as you can have when dealing with important documents! Five stars for making a necessary task feel a bit more enjoyable.

Eliza Robertson

1/5

Booked an appointment for Tuesday afternoon for the premium passport service. Arrived at Durham and the first impression we got was the rude, insensitive security guard on the door. His attitude was disgraceful and he was extremely unhelpful. During the appointment we were told the passport would most likely be arriving on Friday morning for our flight or by Saturday. It is now Tuesday and it’s still not arrived. We have called the passport office over 20 times and received a different answer every time, the workers were clueless, unhelpful - telling us the passport may have been destroyed, or that it’s on the way, or that it’s been downgraded to a standard service: literally a made up answer every time we have called. On Sunday we were told we would be contacted in the morning by Durham about the status of the passport, however we have received no phone calls or emails. We have paid over £200 and missed our holiday due to their lack of concern, help or care. This is disgraceful.

Adam Preston

5/5

We paid for the super fast service as we were travelling in a couple of days. Got printed quickly. There was an issue with our appointment time as they’d allowed us to book one for 7.50pm, despite them closing at 3pm that day. They told us over the phone to just turn up earlier and it was fine in the end. Very quick. In and out in ten mins with new passport.

julia wright

5/5

Lost passport 1 week before the holiday so ordered a new one with the 1 week service and fingers crossed.
Interview at Durham was Friday and email has just arrived to say passport will arrive Tuesday.
Excellent service

Maggie

5/5

1 week fast track. Had my interview on Saturday. Pleasant staff very helpful. Within 2 hours of the interview I received an email confirmation that it is being printed. Received my passport tuesday. 5 stars very happy.

david camp

1/5

Paid for the premium service, arrived as instructed 10mins before my appointment. 25mins after my appointment still sat here. Nothing has been said. About 50 people now waiting and 2 staff. Top class service ?

Jemma Cotton

1/5

Had an absolute nightmare of an experience with this office. I initially applied in March of 2023. After no progress on my application after weeks according to online tracking, I contacted the office. Was assured that everything was fine and things were just backed up. Had to contact the office upwards of 5 times by phone because there was still zero progress on my application after months. Finally, I receive an email from the office. They said that one of my documents was either fake or a photocopy. I emailed back to assure that it was the original version and that it was just from Ireland (and I’d be surprised if they don’t receive documentation Ireland often?). No response for days. I followed up via email to confirm that this document was satisfactory. Received an email back saying “yes, it’s satisfactory.” So no one was going to confirm if I hadn’t followed up, and I was just going to be left in limbo. Finally, I thought the nightmare was over on August 7, when my passport application was approved and my passport printed. Apparently not, as I was told that the passport would be mailed to me via express mail and my documents would shortly follow within 3 weeks. Today, I signed for my delivery, expecting my passport. Instead, I received my documents. So the wrong envelope had been labelled for express delivery by the passport office. I am yet to receive my passport, which I applied for on March 13, 2023. I cannot stress enough how frustrating it has been to deal with so many inept workers. At every step of the way, the staff were unhelpful and, frankly, too lazy to do their job with any degree of care.

Shuks

5/5

Absolutely brilliant service. I needed a fast track passport for my son. Booked an appointment easily online. Filled out a paper application, took along with supporting documents and was seen early, by a lovely lady. I was in and out in 10 minutes, and the passport arrived in two days (they said up to 8 days). Not sure why there’s so many bad reviews, if you’ve filled out your form correctly and taken the correct documents, it’s such as easy process. Perfect service! Parking is easily available too, opposite the office. £2 for 2 hours - in a city, you can’t ask for much more!