Gas UK - Saint Helens

DOS

Well, I was a bit worried today because the delivery was super fast however, it was split into two parts. After I received the first one, I thought the worst, especially when I tried to contact Gas UK all day. I have to say, their ability to respond to calls is far from the best; I never managed to talk to anyone. Yet, I couldn't have been more wrong with all my negative thoughts. In the end, I received everything, and it's really nice quality, especially the valve. The only thing I noticed is that the PSI is not what I was told. I was informed it was 220 PSI, yet I received just under 200 PSI. I am currently connecting everything, and I'm confident it is pure-grade Nitrogen since I ordered it specifically to avoid any potential damage or breakage to my CNC machine. As a new customer, if everything goes well, I will definitely continue to use them as a supplier in the future.

Make It Fix It

Paid for pick up early yesterday, told pick up would be today between 9 and 5, guess what !! no pick up today, wasted the day waiting. Bottle deposit was 75 quid...charge for pick up and admin is 35 quid....One more company I have sacked....Much better service from a local company I've been using for a while...bye bye UK GAS....you're full of it !!!

Adam Holden

Ordered a part that turned out to be faulty. Numerous calls before someone answered. Was told to email a pic and would be delt with straight away. No response so tried calling again today and no answer. Poor customer service and it seems a lot of reviews agree. Avoid.

Update - I was contacted a week after this review and told a replacement would be sent out for delivery the following day. Never received. Tried calling a couple more times and no answer. Ive given up and bought locally. Avoid.

Cristal emmanuelle Lewis

Have had ongoing back and forth finally got through to a helpful guy on the phone, will have to see what happens with my order, not overly impressed with the service. No delivery confirmation email and up till now a lack of regard for my order being late. However the person I got through to today was helpful and seemed more understanding than others I’ve got through to previously.

paul6127

Unfortunately Google reviews will not let me leave 0 stars. Absolute shocking company, with even worse customer service. From the outside the website and product range looks fantastic, however they never have anything in stock. I have now had several run ins. 48hr deliveries turn into weeks. Part of orders missing and they say we have received them. The site manager (Chris) argues with us by email. The worst part was they said we did not send back bottles for our refund, when their own driver collected. After weeks of back and forth. They finally admitted they have found the bottles.....No apology received. Avoid this company at all costs.

steven fortin

I placed an order and was told it would be delivered on a certain day which worked for our needs. I was called on the delivery day and told that the shipper would not be able to deliver that day. I had to cancel the order due to leaving on holiday early the next morning. The refund was never issued. I called after 2 weeks when I checked for the refund. The gentleman I spoke to was not very friendly, but said he would issue a refund. He only issued part of the refund. I called back to ask why and he said it was shipped so they wouldn't refund the shipping. I informed him it was never shipped, he put me on hold to check. When he returned to the line he stated that it was refunded and then hung up on me. The first impression I received from them was great, but they turned out to be rude, and somewhat reluctant to issue my refund. We will NOT be dealing with them again!

Ste Gray

Dreadful company. Rented a CO2 cylinder, used it, then returned it. My deposit was never returned. I phoned the company and to say they were less then helpful would be an understatement. Just finding my account on their system was a monumental undertaking - clearly so you don't call them again! Once they did eventually find my account they confirmed that my deposit hadn't been refunded and assured me it would be returned to my account in a couple of days. It wasn't. I then emailed their complaints email address - no response. Avoid these jokers like the plague.

Edit. Very sorry to hear about your loss, however, I returned the cylinder in September. You have ignored my emails and deliberately lied to me over the phone. The review stands.

Louis Mellor

Wow. Looks like a failing company, just read the reviews, doesn't look good.

I personally have tried to contact 5 times now online, email and on the phone and I STILL can't get through to anyone.