EE - Crawley

Address: 9 The Martletts, Crawley RH10 1ES, United Kingdom.
Phone: 1293562903.
Website: ee.co.uk.
Specialties: Telecommunications service provider, Cell phone accessory store, Cell phone store.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 154 reviews on Google My Business.
Average opinion: 3.6/5.

Location of EE

1293562903

EE, located at Address: 9 The Martletts, Crawley RH10 1ES, United Kingdom. is a well-known telecommunications service provider that also offers a cell phone accessory store and cell phone store. This company has a physical location that is accessible to everyone, including wheelchair users, with a wheelchair-accessible car park and entrance. They accept various payment methods, including debit cards, NFC mobile payments, and credit cards.

EE provides on-site services that cater to their customers' needs, and their cell phone store offers a wide range of products. Whether you're looking for a new cell phone or accessories, EE has got you covered. They have received 154 reviews on Google My Business, with an average rating of 3.6/5.

When visiting EE's physical location, you can expect excellent customer service, a knowledgeable staff, and a clean and organized store. They offer a variety of cell phones from popular brands, and their accessory store has everything from phone cases to chargers. EE also provides various telecommunications services, including mobile plans, broadband, and TV services.

If you're looking for a new cell phone or accessories, or if you need to inquire about telecommunications services, EE is the place to go. Their website, ee.co.uk, provides more information about their products, services, and store location.

Reviews of EE

Ali

1/5

Avoid for repair services. Very dishonest practices.

I had booked a same day repair, but when I arrived I was told they couldn't tell me when which day it would be done or if they had the items in stock.

The price was quoted as £220 online, they tried to charge me £250.

They told me to factory reset my phone when I got there which they hadn't advised me would be necessary before hand. Turns out this isn't necessary anyway.

When I pointed out these points I was accused of being rude and the member of staff made is abundantly clear she would do no more than the absolute bare minimum work she could get away with.

The positive is I ended up going to Fone Tech in East Grinsted who repaired the phone the same day, for cheaper and without needing to factory reset the device.

JustDancingOverHere

1/5

Review Update: >>>> CAUTION ADVISED<<<< Questionable Practices Detected at this store!!! I had a very disappointing and shocking experience at the EE store in Crawley. Went in for a simple warranty repair on my Samsung S23 Ultra, and the staff claimed voiding my warranty over non-existent damages, proposing a hefty £420 repair for a motherboard replacement. Luckily, a second opinion from a Samsung Experience Store revealed only a minor USB port issue, fixed for free under warranty. This suggests that the EE store might be misleading customers for unwarranted charges. Be wary and consider double-checking any diagnostics or charges from this location! Original review: I went to repair my Samsung s23 ultra, as it stopped charging, and was still under a warranty. When I booked it through a samsung website, I have inspected the phone before for any outside damage and scratches. Phone was always kept in a case and even has manufacturers film on the sides. When i gave it to the store (they were really nice btw) I had a look as well around the case and the body. Later i got a phone call saying that because of a scratch near the S pen the warranty will be void and the repair will cost £420. I was surprised as there was only some paint coming off marks near the S pen entrance, but no scratches as the phone is always in the case! When i got to the store to have a look at the scratches, to my horror there were 2-3 clearly fresh filing marks on the body. Marks i have never seen before. I say fresh as when i passed my finger through it, i could feel the metal like it just happened! I am so upset as i am 100% sure that these scratches were not there before! so, waranty is void now.

paul golberg

4/5

Upon entering the store there were no staff but once I was greeted by a team member she was extremely helpful and knowledgeable. EEs store staff are a world apart from their terrible contact centre phone line staff and definitely worth visiting in person to receive the best service. The young woman who helped me definitely had my best interests at heart and that is what I really appreciated.

Lorna Harris

5/5

Went into the EE store yesterday just to browse at getting a new phone and contract. I was then greeted by Daniel who was fantastic! He helped me get all set up and ready to go even transferring over numbers. Although we were in there a while he made it feel so easy and answered all my questions. A real asset to the store! Thanks agin from a very happy customer x

ciara lyons

5/5

I just want to say a massive thank you to Daniel at the Crawley EE store. Daniel was patient, understanding and professional when supporting me with my phone and solving the issues that I had on my visit. Crawley EE is lucky to have such a wonderful member on their team and to all EE customers book with Daniel. Thank you so much!

Samantha O'Leary

5/5

Travelled to Crawley to utilise the repair centre at the EE store, as all local options were unable to fix the issue.

Fin was great at booking my device in and checking that the repair was possible on the same day.

Screen fixed and all turned around within a couple of hours, at a reasonable cost. Couldn't ask for better service. Thanks!

Bob Bown

1/5

Have you tried calling this store? My god, it would be easier using two paper cups and a piece of string, or even a pigeon, this store does not know how to either turn the automated answering machine off or the staff and management don't want to. So when you have to go to the store to actually get a question answered, you are then told you need to make an appointment. EE's network is a brillant network as far as the mobile service they provide. But forget trying to call them. They just won't answer. Would be better if EE took the contact number off the website.

James Ebsworth

5/5

I popped into the store just for some information about my account and to sort out a problem with my daughters mobile. The member of staff ( a young lady. I think her name was kat) helped me and my wife and assisted us with talking to customer services to sort out the problem. So lovely and down to earth. A credit to the team in the crawley store.