Durham Post Office - Durham

Address: 22-23 Market Place, Durham DH1 3NJ, United Kingdom.
Phone: 1913869103.
Website: postoffice.co.uk.
Specialties: Post office, Bank, Business banking service, Courier service, Mailing service, Shipping and mailing service, Shipping service.
Other points of interest: On-site services, Wheelchair-accessible entrance, Mobile Wallets.
Opinions: This company has 107 reviews on Google My Business.
Average opinion: 1.8/5.

Location of Durham Post Office

1913869103

The Durham Post Office, located at Address: 22-23 Market Place, Durham DH1 3NJ, United Kingdom, is a versatile establishment that offers a wide range of services. The post office can be easily reached at Phone: 1913869103, or through their website at Website: postoffice.co.uk.

The Durham Post Office's specialties include post office services, banking and business banking services, courier services, mailing and shipping services. These services make it a one-stop-shop for a variety of needs. Moreover, the post office offers on-site services, a wheelchair-accessible entrance, and mobile wallet capabilities, making it convenient and accessible for all.

With 107 reviews on Google My Business, the Durham Post Office has received an average opinion: 1.8/5. While the rating may not be the highest, it is essential to read through individual reviews to understand the context and specific experiences of customers. It is also important to remember that every business has room for improvement, and a low rating should not necessarily deter potential customers from exploring the services offered.

The Durham Post Office's location in the heart of Durham, at the Market Place, makes it an ideal spot for those looking for a central and easily accessible post office. The post office's wide range of services makes it a convenient option for those looking to complete various tasks in one place.

Reviews of Durham Post Office

Roksana

2/5

queue was massive and going all the way up the stairs, but the ladies got through it quite fast. there are 3 self service checkouts but they’re turned off? i’m not sure why as it would only help the 2 ladies on shift get through the line faster. also, they close at 2pm even though the website says 5:30 or something like that so i was lucky to have got there in time. other than that, 1/2 of the people working were lovely whilst the other one was rude.

Amanda N' Norm

1/5

Please UPDATE the hours the post office is open. The listed ones are *INCORRECT*!!!
The staff are very nice and do the best they can, but apparently royal mail does not allow the website to be updated to reflect the actual opening hours. Due to budgeting limitations, royal mail will not pay for any overtime or to hire any additional staff so hours are more limited than what royal mail official website claims, and if someone is sick the hours will be even less as they are unable to cover any shifts missed due to illness.

Sahra Johnston

1/5

Poor. Usually poor but poorer today. Closed when I arrived at 1550. Closing at 1530 all week apparently. No changes to published opening hours. No concern for customers or their inconvenience.

Chris R

1/5

As other reviews state confusion over when open and closed and actual hours stated on website. Seems to be a matter of decision for the person behind the counter whether to close early or not. They put a bar across the bottom of the stairs to stop people coming in last time I was there! Given all this evidence from different post office users why don't they sort things out!?

Mim D

1/5

Don't trust the opening hours. I checked here before coming and it's not 4:30pm but 3:30pm which meant a wasted journey into town. What's the point of this place?

Anoop Mandal

4/5

Nice little post office located in the underground floor near Durham city centre.
Got limited staff which work fine but the only thing of concern is that they mostly don't answer phone calls and have an automated response "all our staff are busy at the moment", maybe it would be better to simply employ a customer service staff to handle phone calls.

Alex Radcliffe

2/5

The post office website expressly states the Durham Market Square branch (contained within WHSmith) shuts at 3pm on Saturdays - yet today they rudely turned me away at 2:40pm, stating they have “been closing at 2:30pm for 3 months now”. Not sure where this has been communicated, but even so, a bit of courtesy would have been nice.

Post office are a joke. #justiceforsubpostofficemasters #whereisAlanBates

Martha Almeida

1/5

The opening hours change so much and if you work during the week you have no hope of going when it's open- I was told 2 days ago that it closed at 1pm on Saturday got there today and it was already closed. Don't bother ordering anything to collect from here because you'll never get it and it'll have to be sent back