Deege Solar - South Ockendon

Vishal P.

I have had solar panels, a battery and an EV charger installed from Deege Solar. It was a great experience from start to finish. Dave was very helpful in providing recommendations based on my usage and he personally has solar installed so he gave me some valuable insight. He is very friendly and addressed all my questions and concerns before the install.
On the day of the install, there were no issues experienced with the panels going up and the installation was done in a very tidy and efficient manner.
They went above and beyond and even monitored the system after the install to make sure the system was working properly. Would highly recommend if you are looking to get solar installed!

Ragber S.

I have use this company for my soler system having installed it by them was a very challenging as every day I have to chasing them up for work.
They hired contractors specifically the roofer he has never finished a clean job and all the wire are scattered around my roof top.
I have contacted the company but thier phone number was keep engaged as if they have blocked my number.
Eventually I have sent them email but fail to get hold them.
Not recommend regarding this review. I always leave reviews once the company has finished installation and aftersale service. I suggest you all there do not rush and give your valuable reviews after few months using them.
As this japidies some one else in future.

Adam R.

If you're looking to install solar panels, I would strongly recommend Deege solar. From the first contact for a quote, through to receiving all of the commissioning and handover documentation, it has been a superb experience. (By the way I also contacted a large energy supplier for a quote and was told my roof wasn't "standard enough for them")!

Rod prepared an initial quote and then worked with me to modify/upgrade to meet my additional requests. He was extremely helpful in reassuring us of any concerns we had and never pushy or trying to up-sell unnecessarily.

An installation date was booked in within the month and bang on cue, 8am the scaffolders arrived (having confirmed they would the day before by telephone). These guys were quick, careful and did a fine job.

Soon after Tommy and Adam arrived to begin the install with the electrical work. I honestly can't endorse them enough! We had a pre-discussion to go through the details of the installation, including all of the layout, how it will look and how the wiring will be routed; after which they just cracked on with it. They didn't ask for anything, but did keep us updated as necessary and let us suggest convenient timing for turning the power off.
Attention to detail was fantastic, from the neat installation of the inverter and batteries in the garage, to the re-tarmacing of a channel in the drive to route the cables (Adam spent a long time making sure this was perfect!).

Together with Richie they installed 24 panels on the roof, extremely neatly and well aligned - they look fantastic!

Overall the installation was over 4 days, with the last day, Tommy and Adam working to 9:30pm to make sure everything was 100% and operating as expected. It was, although I asked many questions and maybe kept them longer than they needed to be here but they happily went through it all with me.

Since the installation we have had 1 full month of generation (July) and I've waited until now to write a review to see how it compared to the original quote from Rod. July didn't have the best start to the month with a lot of overcast days / rain, however..... Rod's quote claimed July could generate 1.3-1.4MWh of electricity and despite the unseasonably poor weather during the first half of the month, we've generated 1.345MWh! I'm definitely happy with that and it confirms the figures from Rod were realistic and not inflated to make it look more attractive!

Following installation, Kate ensured the handover pack was completed quickly, following up to ensure the SEG and DNO were processed without delay.

Overall a fantastic experience and we're very happy with the end result. I would highly recommend Deege Solar (sometimes 5 stars aren't enough!).

Dinu P.

Knowledgeable sales team, receptive to own research and keen on explaining both jargon and why some decisions are better than others. No pressure-sale tactics, genuinely recommended what was needed and the best way to achieve it.
Installation had some scheduling niggles outside their control, but well managed by the team.
Panels went up very quickly, and wiring decisions were well thought out. A few technical tweaks after installation were resolved in the next days, with the team receptive to feedback.
Proposed equipment is of top quality (Hyundai Panels, Growatt Inverter and batteries), and Deege’s premier relationship with Growatt is reassuring. As equipment warranties are long-term, it’s also reassuring that Deege is a big enough company to be around for the long term, but not big enough to have lost that drive for really good customer outcomes.
Sometimes the team can be hard to reach via phone, which is a tad frustrating - perhaps a slightly better telephone system could help. Nonetheless, apart from the niggles above, it was a complex project made to look simple by the team, and the 5 star rating is fully deserved.
We’re looking forward to many years of savings and maybe helping this blue dot just a little bit.
We would unreservedly recommend Deege for your solar project.

Edward B.

Excellent service and customer support from Deege Solar. Although I have been thinking about getting solar panels for a while, I have been hesitant about it due to lack of knowledge. I would start by recommending their blog which is an excellent resource.

I contacted a few companies and received back generic quotes, but as I'm no expert I needed guidance as much as a quote. Deege were the only people to do a proper mock up of m y house using Google Maps, working out (roughly) how many panels I could get on the roof. From that mock up and quote, we agreed to proceed, but with them adding an additional 4 panels to the lower roof.

We initially started looking in the autumn, hoping to get the panels installed by spring, but Deege were able to fit them very quickly.

On installation day, the guys turned up early, fitted the electronics and when the scaffolding was ready, they were able to fit the solar panels. By careful placement, we found that an additional panel was able to be added which they incorporated into the design. While the scaffolding was there and someone is on the roof, we might as well maximise the number of panels.

All bird proofing was added, and the guys did a really neat job.

Our first week after installation in November, we have had 3 days where the battery has filled to 100% (in November in England!). I'm even running the washing machine and dishwasher during that time. I am shocked with how much energy I am currently getting. I suspect by the spring we will be getting another battery (the guys left a gap for one), or possibly 2.

I would highly recommend getting solar panels, and I would definitely recommend getting Deege to fit them. Excellent service. Thanks!

Peter L.

Deege Ltd

What a great business to be a customer for. From concept through to delivery it was an absolute joy working to define, refine and agree the system specification and ultimately the delivery & installation. This is a lengthy review as it is absolutely deserved.

Design: I had Tim Desanvil who was absolutely brilliant to work with. Being quite a technical guy myself I had lots of questions around the specification and integration of the system which Tim was happy to answer. If he couldn’t answer he would be honest and make it his mission to get an answer from within the business. We went through a number of iterations to get the specification right for our property. Tim’s tenacity, drive & professionalism to get it over the line and acceptance of my questions and requirements was exceptional. Tim is an absolute credit to the business.

For pre-works, site setup and back office: All the supply chain and logistics were effectivity coordinated and setup, being kept in the loop at nearly every stage. It made it a breeze to get all the pre-lims on site and ready for the install. The back office was incredibly effective and great communication at every stage, whilst being flexible in schedule and requirements.

Delivery/Installation: The team arrived on site early and got cracking straight away. Walking the job and talking through various aspects of the requirements and systems set-up. Shortly followed by arrival of all the material & roofing team.

Electrical: I had Bradley and Baylon. We started by walking the job and requirements. They were accepting of all my on-site requirements and happy to advise better more effective installation solutions. Again, me being a technical person, I had allot of questions which they were more than happy to answer and where they couldn’t would seek advice from the office. Brad and Baylon were fantastic, professional, knowledgeable and made a really high quality job whilst being accepting of my specific site requirements for the installation. Post installation they took me through the system architecture to explain all the various elements, including what and how they had completed the install which was very important to me.

Roofing: I had Antony and Harry who were superb! The roofing job encountered a number of challenges predominantly due to the 4 aspect roof which included 2 old roofs whch the guys took in their stride and completed a really great piece of work. They were efficient and kept me updated all the way including explaining how the mounting system worked on the roofs.

On completion ultimately the entire install team did a fantastic job and refused to leave until I was happy, even holding me back on things to get them sorted. After each element of the installation the team insisted I walked the job with them to snag and confirm acceptance. There were a couple of minor snags that we jointly pick up on (and I’m being very picky here). These snags were rectified there-an-then before we even moved on. All taken within their stride and incredibly professionally.

Overall a fantastic experience, incredibly professional, knowledgeable and effective team and if I needed another solar array (I don’t sorry) that’s where I’d be putting my money. Being an Operations Manager for a construction company it is great to see such high standards and the pride they took in their work and focus on the customer.

Whilst I cant speak for the effectiveness of everyone’s system: on day 1 (only measured from 0900) a total of 26.7kWh generated from a 7.6kW Optimised system….. need I say anymore.

(This review is the full detailed review of that posted on Which.co.uk)

Ricky W.

From the First phone call with David to my installation I cant recommend Deege enough! David took the time to listen to what i wanted to achieve recommended the products which would work best for me! Has answered numerous questions ive had while the system was fitted. The guys done a brilliant job more than happy with the work carried out!

Chris M.

We have had panels (including SolarEdge optimisers), batteries and an EPS system installed (5 circuits on an additional consumer unit which was not straightforward to implement). The system install started on the date promised and is fully operational, giving us benefits. We can also continue to run our home for up to two days, including the gas heating system, should we experience a power cut.
We live in the north of England and the install took longer than anticipated. Some of the problems were of Deege’s own making and some weren’t. However they stuck with it until the job was finished – even though this meant an additional trip north after a weekend. We had four different people on site at various times and all seemed competent at what they were doing. They cleared up well after the job and the install looks immaculate.
I was a little concerned about what to expect having read some of the reviews on Trustpilot. This led me to get involved and review what was happening during the installation and chase beforehand to ensure expectations were managed. I also kept a close eye on the routing of cables to ensure ascetics, where appropriate, were as we wanted them. If I had not done this there would have been some avoidable rework. Dave (managing director) was excellent and did what he could to solve any problems incurred during the installation and to get the job finished asap. I can understand why some dates slip as unforeseen difficulties on one job can have a knock-on effect to another although I suspect the vast majority of jobs run smoothly.
I also learned a few things through the process of how Deege work. I thought they would order parts well ahead of the job and hold them in stock (after all they had my deposit). It seems that they buy the parts from wholesalers as they need them and this can lead to problems. I think if this had been explained and there was some communication in the days and weeks leading up to the installation I would have been less nervous.
Other aspects of the company, given Deege’s size, have impressed me and I would happily recommend them. A relative of mine had their installation done a week later and was very impressed. Although his job was late it was completed in two days and is working well.
Overall the product seems excellent. The people who came were very professional and knew what they were doing and were all pleasant to deal with. As with many small growing businesses problems can occur and Deege stuck with the problems we incurred, solved them, and delivered well. I’m pleased we went with Deege.
We are yet to receive our ‘certificates’ and other paperwork. I will update this review if there is a problem here.