Caspian Filter Technology Ltd - Louth

Caspian Filter Technology Ltd is a company specializing in water filter supply, design engineering, and industrial consultation. The company is located at 2 Belvoir Ct, Louth LN11 0UD, United Kingdom, which is wheelchair accessible with an accessible parking lot. Their phone number is 1507201609, and their website can be found at caspianft.com.

Caspian Filter Technology Ltd has received 30 reviews on Google My Business, with an average rating of 4.1/5. This is a testament to the high-quality service and products they provide.

The company's core business is supplying water filters, making them a reliable choice for those seeking clean and safe water. They also offer design engineering services, making them a valuable partner for industrial clients looking for customized solutions. Additionally, their industrial consultation services provide valuable insights and guidance to businesses seeking to optimize their operations.

Caspian Filter Technology Ltd's accessible location in Louth, United Kingdom, makes it easy for clients to visit the company in person. Their wheelchair accessible entrance and parking lot show their commitment to inclusivity and accessibility.

When researching Caspian Filter Technology Ltd, it is recommended to visit their website to learn more about their products, services, and company history. The website features detailed descriptions of their offerings, as well as case studies and testimonials from satisfied clients.

Reviews of Caspian Filter Technology Ltd

James Fox

5/5

Got my compact 4 stage system for Christmas but I had some issues setting it up for the first flush with the carbon filter. Contacted Vyair and Sam diagnosed the problem and sent out a replacement part immediately which resolved the issue. Fantastic service, couldn't recommend Vyair enough.

Ben Gibbons

1/5

Vyairs equipment is excellent. I have been using them for 6 years but unfortunately they lost my business for good. Recently I ordered a 40/40 Ro membrane from them as I always do when they need replacing. Out the box it was producing over 200ppm which it should obviously not be producing such a high TDS when brand new. I’ve been producing my own pure water for many years and I know full well what I am doing so I knew the Ro was defective.
I dealt with Sam from the technical department who is usually good at his job. After troubleshooting many things with Sam vyair eventually agreed to refund the Ro and take it back. Unfortunately I had to chase them up several times to get to this point even after I was informed I would receive a call back speedily. In my opinion if I have to chase someone to do their job for them this is bad customer service. When vyair refunded me the money they had the cheek to keep a delivery charge which I had to call up and kindly but firmly ask to be refunded as well. Not a good way to treat long standing customers in my opinion. The amount of times I have ordered carbon blocks from vyair and requested they be shipped as fragile and they have turned up snapped in half and not shipped securely was also an ongoing issue. Unfortunately I will not deal with them again.

Dalsim

1/5

Terrible service and advice.
I purchased a Reverse Osmosis Water filter system from Vyair a few years ago. Every time I have to order new filters I have problems with the website and delivery, or the wrong filters being sent to me. I usually end up having to call them to resolve the issue and have had to wait a long time to receive them in the past. I recently tried to order a replacement filter which was displayed as 'in stock' on the website. Had problems ordering through the website as it would not calculate delivery, so I called them. They put the order through and then I get an email a day later to tell me the item is out of stock! They offered me an alternative filter which was not compatible with my Vyair product (They claim to offer a level of technical support and advice few companies of their size offer... I guess they do not say what level that is, but you would think they would know). After I told them I don't think the product is compatible, they told me they no longer supply filters for my system and will not be getting more in the future, sorry, goodbye. So I now have an expensive Vyair water filter that is useless and nowhere I can find supplies of these unique filters. The unit was great, fully functioning and I had no problems with it, but without replacement filters... I will be sad to see it go.

Andy

1/5

Used vyair for 12 years.
DO NOT use/ buy the prowater membranes they do not work properly. You cannot use them on 100psi . Out if the box at 100psi over 45ppm. And no waste. At 70 psi 28 ppm . Awful. Vyair sent a replacement it did the same. I tested these membranes on 2 more 4040 systems bought from vyair and they both failed. Avoid!! After 12 years I now have to shop elsewhere.. shame. You have been warned

Jeffrey Sinclair

5/5

Really good customer service. In my case I bought an RO machine for my aquarium. Prior to purchase helpful advice was given and post purchase they were extremely helpful in providing advice on how best to fit a shut off valve for storage. There was a minor issue with the machine in that it was missing an O-Ring from the manufacturer but this was also testament to the great customer service who resolved the issue straight away and had me fully working within 48 hours.

Stuart Bird

2/5

When my fairly new mixer tap needed a new aerator I sought advice from Vyair customer services. I was advised to buy a new gap!!! No help whatsoever with sourcing a spare part and no respect shown to me the customer. A very poor experience from what I had previously thought was a respected company. Would never return.

Joe Latimer

5/5

I don’t usually bother with reviews, bit the guys at Caspian/vyair deserve a special mention, especially Dom. I recently needed some additional parts to extend my RO filter to a 5 stage. Absolutely amazing customer service and help from Dom in sorting these parts out. Despite some parts being delivered wrong, a prompt re delivery was promised and arranged. Couldn’t reccomned enough!

Sid

5/5

Amazing products and most helpful staff.
I ordered from them on few occasions on eBay. Their product quality is worth the price and they have some of the nicest staff I have ever come across. Always keen on helping their customers. Especially Cathrine and Sharon.