Symphony Group PLC - Barnsley

Rob Bailey

We have used symphony for years, purchasing the kitchens through our builders merchant - Huw Grey. We have found the kitchens to be high quality and way above the average.

Looking at most of the low quality reviews on here most of the people appear to have issues with the quality of the install. We use our own team of joiners to install them so don't experience these issues.

The kitchens we have put in look stunning.

donovan spencer

We moved in to our new build home and on the first day we found that kitchen we had paid extra for (paid alot extra) was damaged and had been built very poorly. Cabinets were drilled too shallow so that you can see the screws poking out from the doors, every cabinet panel was scuffed and they did not bond the units together. They also did not fit the boiler cabinet. We were told eventually that they were still waiting on parts for the boiler so we waited patiently. Nearly three months on we get a call saying they were coming over to install and rectify the damaged units. We arrived home to find not only had the damages not been rectified but instead our kitchen had been damaged further! The workman had knocked our light unit out of the ceiling damaging our light shade and then tried to hide it by incorrectly screwing the light back in. He’d also left the light on with the exposed live wire hanging out. Didn’t leave a note or contact us to let us know, just tried to hide it and left. Along with this, the boiler cabinet we waited three months for was fitted incorrectly, was not cut down to size within accordance to the uk boiler regs and was still missing half of the parts they assured us had arrived. They also attempted to remove the unit with the shallow screw and instead nearly pulled the door off of the cabinet next to it leaving the door wonky which now is no longer flush when closed. Five months down the line and we are still waiting on a response from symphony despite contacting their customer care and after sales. They just take your money and don’t want to know.

J B

My daughter purchased a new home in Warsash with a kitchen supplied and fitted by this company. I think the contractors must have been shipped in from Texas as cowboys comes to mind.
I particularly like the two door cabinet only supplied with one handle and the exquisite workmanship on how they have propped up a worktop to keep it from sagging. Electrical fan below oven did not fit flush and was not screwed in and cabinets were damaged. Hob somehow managed to be installed even though it is rusty.

Ria Akp

My Symphony kitchen is falling apart. We are household of two and we are careful with everything but little over three years out integrated dish washer is is off the screw with little traffic as we wash dish by hand most of the time. The integrated washing machine was not connected properly to the water mains and it was leaking for well over a year whenever we washed our clothes and damaged the cabinet and all the flooring in the utility room/ cloak room. Cabinet were not couple properly. Overall they are nothing less than cowboy builders.
Very disappointed

chris b

I can’t comment on a replacement kitchen but we bought a new build house that has had a kitchen from symphony installed.
I wouldn’t go out of my way to chose one of their kitchens. There are better companies that have gone out of buiseness.
Quality is just mediocre at best. Lose hinges I’ll fitting integrated appliances. Not the best

Michael A-F

Moved into our new home about a year ago. Kitchen has already started to disintegrate. Very poor quality

Isabella winters

Supplied the wrong kitchen to my housing association who proceeded to fit it in my kitchen until i told them its the wrong one and not what i ordered. Now I've got to wait 4 to 6 weeks for the correct one making. Absolute nightmare! Wouldn't recommend as someone clearly didn't read my order form correctly.

Catalin Mares

Bought a new build from Keepmoat and Symphony was used as the kitchen supplier. One of the cabinets was fixed to the wall with an improvised bit of wood which looked as if it was bitten by a dog. Furthermore a 2m plank of wood was left behind my kitchen cabinet with no way of being able to take it out.

After flagging this to Symphony they sent out an engineer of theirs which took pictures and said they would come on a separate day to fix both issue (plank of wood behind cabinet and replace the poorly cut piece of wood holding a whole unit to the wall).

When the engineer returned, they fixed the wood holding the unit and left the other piece of wood still behind the cabinet. They asked me to sign to say they fixed everything and when I confronted them that I would not want to sign off the work as I asked for 2 things to be done and they only did one the engineer started getting defensive saying they thought somebody else came to fix the other job, that they had to cut my wall in order to get that piece of wood out and so on. I proceeded to sign off the work and told the engineer to just leave the house as I was done having to deal with such company.

I did not have a choice on the company to use for the kitchen unfortunately, but I would not recommend Symphony to anyone.