KFC Fontwell - Arundel Road - Arundel

El G

Do Not GO Here Even As a Last Resort!:

If I could give half stars or none at all, I would as this place is despicable to say the least a complete shambles.

My bf and myself decided to go here after a long day at an event in September, but that would be a decision we'd soon regret. The place was mostly empty but had several tables which had not been cleaned since whomsoever sat there last (which I am guessing was a while).

My bf then ordered our food (8:48pm) while I went to the loo opting for the marked female cubicle, of which smelt awful and had not been cleaned in a while and never had any loo paper in, so I went into the next cubicle (male marked one to get some paper and returned to the female) the male cubicle had dried number 2 on the inside of the bowl but as I got the paper I had my no1 and upon trying to wash my hands there was no soap in the dispenser/s, so I used my hand sanitiser and left and told a member of staff of the lack of paper,
handwash and of the vile state the bathroom was in.

I then decided that what I had asked my bf to order for me would not be enough for me so ordered myself large popcorn chicken and gravy at 9:02pm opting for takeaway rather than dine in, and after about a 10min wait my order was ready so we decided to start eating my order while we waited, but the gravy was the worst thing I have ever seen or tasted at any time ever, utterly thin and watery with congealed clumps of something so was disgusting in both sight and taste.

At that point there was a large queue of other customers that were still waiting to receive their food orders some of which were annoyed at the wait time, it seemed as though the workers were slow and under staffed but yet still I counted that 3 had left for home while we were waiting.

Eventually at 21:18pm the first order that was made by my bf was ready for collection, but upon bringing it to the table, I noticed my meal was missing the drink and a portion of fries that came with my meal, so I went to the collection area to try get it sorted and ask for the items that we paid for which never went down well with the male who was stood there, he was very rude and attitude filled despite me asking politely for the rectification, I then had some cold limp fries put in a bag and shoved at me which upon getting back to the seat and looking into the bag, I decided I would not even eat them as they had 0% heat in them and had clearly been stagnating in the chip area for a while. I took a bite of my burger which also was not even lukewarm at that point, but as I had had enough myself and my bf packed up the remainder of our unopened food and left, leaving the cold fries behind, meanwhile a waiting family started kicking off about there wait and had the guy who gave me the fries shout and start arguing with the dad.

Here is the worst KFC I have personally ever had the misfortune to encounter and will not recommend or ever attend again as 30 mins waiting is ridiculous.

The service was not fast so they are definitely 5 star slow food restaurant winners of 2024.

Edward Hammock

So Slow!!

KFC have taken the Fast out of Fast Food and are doing their best the to remove the Food also.
It is 1330 on Sunday. We pre ordered our meal having arrived 30mins ago. The restaurant is nearly empty, so no excuses about how exceptionally busy they are. My wife suspects that they are cooking one chip at a time and hand rearing the chicken.

Lorna Hardley

Dry chicken in the party bucket, all tables were dirty, we asked for a cleaning spray (happy to do it myself) but someone came out and cleaned a table (ignoring the rest of the dirty tables) we then found a bit of pink plastic in the hot wings. When I made the lady at the counter aware, she told me she didn't know what to say, would you like to speak to someone. When I replied yes, a manager came and apologies, and offered more popcorn chicken. Which we declined, as already had some and to be honest it put us off. They then offered to refund the hot wings. Maybe because it was a Sunday with young staff on, but there was a few who didn't seem to know what to do!!

Patricia Middleton

Never again! Absolutely filthy, every bin had rubbish overflowing to the floor and piled so high on top it kept falling to the floor. The toilets were stained brown. Toilet paper all over the floor. The hand dryer wasn't working. We didn't buy any food because if it was this bad in the public areas, what was the kitchen like!!!!

L L

We had to wait about 10 minutes for are food, the server informed us when we ordered, so we didn’t mind . The restaurant was busy but still clean and tidy and the staff got through the back log of orders fast and efficiently. The food was served hot and still with a smile . We had the family feast with hot wings, great value for money. Thank you great service.

James Tucker

What’s the point of a drive thru if you have to wait 20-30 minutes in the car park? I’ve ordered more from Burger King next door, gone in, and they’ve done it twice as fast as anything I’ve ordered from KFC. If you’re after fast food I recommend just going next door. Better quality too.

The server didn’t even inform us we had to wait until we paid! There wasn’t anybody waiting behind us when we ordered and paid either. They just think they can take your money and make you wait 20-30 mins.

Server dropped my change on the floor and expected me to pick it up when I obviously couldn’t open the door as I was up against the window to grab the drink.

Not impressed. Food was not even hot when we got it.

Definitely gone downhill in the past couple of years.
Drive thru service is totally incompetent. Any kfc branch in London would make this branch look amateur. Get a grip of the business.

Used to come here a lot if we finished work late at night years ago, but it’s certainly not the speedy service it used to be. Totally slow and amateur service.

Rather than KFC to me and urging me to “contact to resolve the matter” - just simply take on what I’ve written and make changes to improve the businesses speed, service and frankly quality of food which doesn’t even come out hot.

Travis Bottriell (MASTER)

Ordered through the app, collection through the drive through.
Waited over 20 minutes at the collection window, and then was told that they didn't have what we ordered and that they couldn't sort out a refund either.
They said we need to email customer service.
Waste of time ordering in advance and queuing up on drive through.
Ended up having to go to another restaurant for us and the kids.

Peter Heaton

There wasn't a single clean table, despite there only being 4 customers in the place. The bins were overflowing and there was food and debris on the floor.
The order machine didn't give a receipt and when the order came, I had to call the server back as there was a drink missing which the he argued we hadn't ordered until the manager intervened. I then had to go back to complain that the fries weren't seasoned and that a dip was missing from the order.
The was only one napkin left in the dispenser and I felt as though I would be too much if a nuisance to ask for them to be refilled as all the staff appeared to be in the office area with their attention diverted from their responsibilities.
Timers were sounding in the kitchen area and were not being attended to which could explain why all the chicken appeared to be 'well done'.
Very disappointing, will not return.