Feng Tech - Maidenhead

Address: 23 Brock Lane Mall, The Nicholsons Shopping Centre, Maidenhead, Berkshire, Maidenhead SL6 1LB, United Kingdom.
Phone: 1628290550.

Specialties: Mobile phone repair shop, Electronics store.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 94 reviews on Google My Business.
Average opinion: 4.4/5.

Location of Feng Tech

1628290550

Feng Tech, located at Address: 23 Brock Lane Mall, The Nicholsons Shopping Centre, Maidenhead, Berkshire, Maidenhead SL6 1LB, United Kingdom, is a well-known mobile phone repair shop and electronics store. With a phone number: 1628290550, this business is easily reachable and ready to assist customers with their electronic needs.

Feng Tech specializes in repairing mobile phones and offers a wide range of electronic products. The store is wheelchair accessible with a designated parking lot for individuals with disabilities. They accept various payment methods including debit cards, NFC mobile payments, and credit cards.

With a strong reputation and 94 reviews on Google My Business, Feng Tech has proven to be a reliable and trustworthy establishment. The average opinion: 4.4/5 speaks volumes about the quality of service and products provided by this shop.

As a mobile phone repair shop and electronics store, Feng Tech offers the following features and services:

1. Expert repair services for mobile phones
2. A wide variety of electronic products
3. Wheelchair accessible entrance and parking lot
4. Multiple payment options, including debit cards, NFC mobile payments, and credit cards

Feng Tech is the perfect destination for anyone seeking professional mobile phone repair services or a wide selection of electronics. With its excellent reputation, convenient location, and accessible facilities, Feng Tech guarantees a positive experience for all customers.

For more information and to get in touch, visit their website or give them a call. Don't hesitate to reach out to Feng Tech for all your electronic needs - you won't be disappointed

Reviews of Feng Tech

Sarha Ahmed

5/5

Went in to get my phone fixed- Water damaged!
Honestly, I normally don’t do reviews but I have to say your staff member Jake is credit to your store- customer service is no less then 5*- His product knowledge is brilliant & the repair was done with great care. Very happy with the advice & repair

David Bell

5/5

Amazing honest advice from a super helpful and knowledgeable individual.

Sorted my phone in seconds. Thanks for restoring faith in the high street.

Will be the first place I visit with any future issues or work for my tech!

Berkshire Yorkie

1/5

Really don't know where to start with this but long story short is they've made a total pig's ear of not fixing my Huawei P20 Pro phone - after spending over £130 I'm left with a phone that's hardly any better than when I took it in to be 'fixed' last December.

I'll start with the one positive which is that I also had the pocket fluff in the charging socket issue that others have had. Jake could have easily taken the phone away from me, spent 15 minutes in the back doing whatever then returned & charged me for 'repairing' it, but he did the honest thing, told me what the problem was & cleaned it in a couple of minutes FoC, so fair play for that.

As for the rest of my experience a full report of my various trips into this shop & the litancy of faulty repairs & broken promises would take a couple of thousand words, so this is a very superficial edit.

My phone initially had a screen replaced in December. It took 3 goes to get this correct, each one being a prolonged episode of multiple shop visits & calls not being made or returned when promised.

By September the phone was faulty once again, the home screen & sensor button stopped working meaning that all biometrics that I'd set up no longer work. I was told that the December repair was only covered by 3 months warranty & I'd have to pay for a new repair which I was very unhappy with (& justifiably so).

Cue another endless series of phone calls, excuses: "I need to speak to the boss" - when's that going to happen? - "I'll get back to you" - & another visit to the shop to remind Jake the promised call never happened. Rinse & repeat half a dozen times (this isn't an exaggeration).

On my last visit 2 weeks last Thursday my tolerance of this reached its breaking point. Jake was told very firmly - but in a controlled way that wasn't sweary or shouty - that enough was enough. On this occasion Jake did actually call me back later as promised. After over double figures in promises of a call back from either Jake, the other guy who's there on Jake's days off or the elusive, mystery 'boss' I had finally achieved a call made when promised. However this was to inform me firstly that he'd spoken to 'the boss' who was going to call me & secondly that I was no longer welcome in the shop because it seems that having a customer tell them that their dreadful service isn't good enough & needs to become much better isn't acceptable.

I've waited a couple of weeks & of course 'the boss' hasn't called as promised. It's the safest bet of the year that he wouldn't - the only time we've ever spoken was in December when after listening to my complaint he said he needed a couple of days to check things out with his staff (fair enough) & would call me back - & never did. When that attitude & behaviour starts at the top it's no surprise to find it endemic throughout his company.

I'll be in Malaysia in February so I'll take the phone to the official Huawei shop there & have it properly fixed for what it would cost me to get Feng to 'repair' it with another worthless 3 months guarantee. Of course that's not an option for most so my advice is not to touch these guys with a bargepole.

I don't know what their core problem is but I guess it can only be either poor quality workmanship, or using cheap crappy components. My instinct is that technically Jake knows what he's doing, so I have to conclude that the core problem is Feng cutting corners by using cheap, low quality components. Anyway I've written this off now; I'm sure their 3 month guarantee wouldn't stand legal scrutiny but I just can't be bothered dealing with these guys any more it's way too painful.

My original intent, when the dust had died down had been to review with a 1 star rating & up it to 2 stars to recognise Jake doing right with the pocket fluff issue. But after last Thursday that can whistle.

I'll call this outfit for what they are - a bunch of bodgers who do sub-optimal work & never keep to their word.

Avoid.

Connor Ashcroft

5/5

I was having issues with charging my phone. Super honest chap, he sorted it by cleaning it for free. Some places may have pretended it was something serious to make some easy money.

I’ll be returning for any future issues. Highly recommend.

Dana Scothern

5/5

Highly recommend the staff at the Maidenhead branch, they have repaired my screen on my IPhone 12 mini, replaced a screen protector, and fitted cases and a screen protector to my daughter’s phone. Having dropped my phone twice in a month they have been my saving grace. My ‘go to’ place in town for all things tech.

Joshua Moody

5/5

Lovely staff. Quick and reliable. Even cleaned my phone thoroughly for free. Clearly have customers best interest at heart and won’t rip you off.

Kate Jesseman

5/5

My Dads phone was having some troubles with charging, took it into Feng Tech and they sorted it! Amazing service, have been before and definitely will go back to them!

tomc

5/5

Cleaned out my charging port for free!! They did it instantly and within 5 mins, I’ll definitely be coming back if I have any future problems with my phone. Would highly recommend ?