Mandata Group Ltd - Newcastle upon Tyne

Address: Q5, Quorum Business Park, Benton Ln, Newcastle upon Tyne NE12 8BS, United Kingdom.
Phone: 1912502220.
Website: mandata.co.uk.
Specialties: Software company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Appointment required, On-site parking.
Opinions: This company has 17 reviews on Google My Business.
Average opinion: 3.6/5.

Location of Mandata Group Ltd

1912502220

Mandata Group Ltd is a software company located at Q5, Quorum Business Park, Benton Ln, Newcastle upon Tyne NE12 8BS, United Kingdom. The company can be reached by phone at 1912502220. Their website, mandata.co.uk, provides more information about their services.

Mandata Group Ltd specializes in providing software solutions. The company offers a variety of software options tailored to meet the needs of its clients. With a team of experienced professionals, Mandata Group Ltd is dedicated to delivering high-quality software solutions that help businesses streamline their operations and improve their productivity.

The company's facilities are wheelchair accessible, with a wheelchair accessible entrance and parking lot. An appointment is required to visit the premises, and there is on-site parking available for visitors.

Mandata Group Ltd has received 17 reviews on Google My Business, with an average opinion rating of 3.6/5. This indicates that the company has a positive reputation among its clients, with many praising the quality of its software solutions and the expertise of its staff.

When searching for a software company, it's essential to consider several factors, including the company's experience, reputation, and the quality of its software solutions. Mandata Group Ltd excels in all these areas, making it an excellent choice for businesses seeking software solutions.

Reviews of Mandata Group Ltd

Kaz Hughes

5/5

We have a great relationship with Mandata. They provide us with 5* customer service, nothing is any bother for them, they call us back and guide us through any issues we may be having. 100% recommend

Robin Mitchell

5/5

When l called the Mandata Helpdesk with a computer issue l was so impressed with how they dealt with things. They were very helpful and explained everything clearly. I was soon up and running again.

A F

1/5

Our experience….

We were very happy users of Stirling Solutions Transport software for over 20 years, until they were unfortunately bought out by Mandata and the Stirling software discontinued. Although we had our reservations about signing up with Mandata, we were offered a good price compared to other products on the market and it allowed us to continue accessing our Stirling data FOC.

We began using Mandata’s Go Plus software in January and it has been nothing short of an expensive nightmare.
Issues include:
- Planned work, drivers names, vehicles and trailers constantly dropping out of the system or showing against the incorrect job. Dragging and dropping work into vehicle slots causes the previously allocated work to vanish.
- Disappearing paperwork – delivery notes are scanned into the system, allocated to a job only to find out that despite the system showing paperwork has been booked and scanned against the job no paperwork is actually there.
- Constant issues with invoicing, fuel surcharges not being applied, had an issue with a huge number of customers not receiving invoices from the system which took two months to resolve.

Basically, we can’t trust the system to successfully show planned work, scanned documents, or invoice successfully. Not really much use as a TMS System. This is all on top of system that is poorly designed, frustrating to use, and fraught with issues and glitches.

The absolute worst thing about Mandata and the system is the customer service and support.

We have no point of contact, account manager etc. I have raised my issues with our trainer, her manager and support. The implementation manager advised he was sitting down with the developers on 12th March to run through the issues, however despite chasing I am now receiving no response from anyone at Mandata. Of course they continue to charge us…..

Even for minor issues raised with support, ie, constant error messages, invoices that won’t print, jobs stuck in the wrong status, fuel surcharges not working, the list goes on, you are looking at over a week minimum to get a resolution.

Threatening to cancel our contract seems to fall on death ears and is not something we really want to do given Mandata hold all our data from Stirling and our work for the last 3 months. Transferring to a new TMS system is a big move and one we shouldn’t have to make…

The biggest surprise it that we have been told we are the only ones having these issues, which I don’t believe can possibly be true and I would be very interested to here from others that are also having issues.

Also worth noting that many of the positive reviews shown appear to be from Mandata staff including Daniel who sold us the system.

Wondering if sharing our experience may encourage someone from Mandata to get in touch?!

Nigel Bradbury

5/5

Extremely rapid response - Iain provided the perfect solution to our technical query

Jon “Jonlew” Leworthy

1/5

Absolutely appalling customer service on top of an unreliable, unstable and buggy shambles of a product.

Mandata's 24 hour business critical support line staff don't answer the phone.

If you are looking for a decent TMS save yourself a lot of time, money and stress, take it from someone who has persevered and given Mandata chance after chance to sort out major issues, and please look elsewhere.